Head of operations - PSV

Job Title: Head of operations – PSV Salary: £65,000-£70,000 per annum Hours: Monday to Friday Location: Stanwell Reporting directly to the Managing Director, we are seeking an experienced Head of Operations to lead and manage all aspects of depot-based bus operations, including driving staff and the traffic/allocations’ function. This is a senior leadership role with full accountability for operational performance, safety, compliance, customer experience, and profitability, within a regulated and unionised environment. Key Responsibilities Lead, motivate and manage drivers, supervisors and operational teams to deliver safe, reliable and high-quality services Take full ownership of depot performance, including service delivery, punctuality, lost mileage, safety and customer satisfaction Deliver agreed budgets, KPIs and operational plans while identifying opportunities to improve efficiency and profitability Drive engagement across the depot, promoting structure, discipline, professionalism and a strong safety culture Ensure full compliance with Health & Safety legislation, Drivers’ Hours, Working Time Regulations and Operator Licence requirements Develop constructive working relationships with recognised trade unions, local authorities and external stakeholders Oversee collision reduction, injury prevention, staff welfare, training, appraisals and HR-related matters Ensure effective staff planning, inductions and performance management across the operationAbout You Proven senior operations leadership experience within bus or public transport operations Strong people manager with experience leading teams in a unionised environment Sound knowledge of British Domestic Hours, EU Drivers’ Hours and Working Time Regulations Transport Manager CPC – essential Commercially minded, resilient and professional, with a strong customer and safety focus Confident using operational systems and Microsoft Office (Trapeze/Ticketer experience desirable)What’s On Offer Competitive salary of £65,000 – £70,000 £375 monthly car allowance Senior leadership role with autonomy and influence Opportunity to shape operational performance and drive business growthIf you are a senior operational leader looking for your next strategic challenge within bus operations, apply today. INDTJ