Service Advisor

Service Advisor Location: Watford, Hertfordshire Salary: £28,000 – £36,000 OTE Hours: Full-time, Monday–Friday with Saturday rota About the Role We are looking for a customer-focused and organised Service Advisor to join a busy Aftersales department in Watford. You will be the main point of contact for service customers, ensuring a smooth and professional experience while supporting workshop efficiency and driving service revenue. Key Responsibilities * Manage customer bookings for service and repair work * Greet customers and complete vehicle check-ins and handovers * Explain work required, costs, and timescales clearly * Liaise with Workshop Control and Technicians to manage workflow * Keep customers updated throughout the service process * Upsell service, maintenance, and repair work in line with brand standards * Handle customer queries and resolve concerns professionally * Ensure job cards, invoicing, and service documentation are accurate * Work towards departmental KPIs including CSI and upsell About You * Previous experience as a Service Advisor or in a customer-facing automotive role (preferred) * Strong communication and customer service skills * Confident upselling and objection handling * Well organised and able to work under pressure * Experience with dealer management systems (Kerridge, Pinnacle, CDK, etc.) * Full UK driving licence