Operations Manager- Hospitality

Operations Manager – Premium Food-Led Hospitality Multi-site | Field based | Reporting to Head of Operations We’re looking for an experienced Operations Manager with a passion for high-quality, food-led hospitality to lead a portfolio of premium retail food locations. This is a hands-on role for a visible leader who excels exceptional service, beautifully presented food and teams who genuinely care about their guests and their craft. The Role * Lead, coach and inspire General Managers across a multi-site locations * Drive sales, profitability and cost control while protecting quality and brand standards * Champion outstanding guest experience across food quality, service and presentation * Embed consistent operating standards through regular planned and unplanned site visits * Use performance data, audits and feedback to continuously raise standards * Support new site openings and ensure successful launches * Own escalated guest complaints, ensuring learning is shared and standards strengthened * Ensure compliance across food safety, hygiene, health & safety and property standards About You * Proven experience in multi-site, food-led hospitality * Strong understanding of high-volume service environments where quality matters * An inspiring, hands-on leader who leads from the front * Commercially astute with strong attention to detail * Passionate about developing people and building high-performing teams * Flexible, resilient and comfortable working at pace Why Join? * A senior leadership role within a premium, quality-driven food brand * Real opportunity to influence standards, culture and guest experience * A business that values craftsmanship, consistency and people development If you’re driven by hospitality excellence, high standards and developing great teams, we’d love to hear from you