Senior Customer Account Representative

Do you enjoy managing complex, high-value customer accounts in a fast-paced aerospace or manufacturing environment? I want to speak with you! I’m recruiting for a Senior Customer Account Representative to join a leading aerospace and advanced engineering manufacturer supporting some of the world’s most recognisable customers. This is a highly proactive, strategic account management role — not an order book management position — suited to someone who thrives under pressure and enjoys working at pace where no two days are the same. Senior Customer Account Representative Permanent Monday to Thursday, 8:00am – 4:30pm and Friday, 8:00am – 1:00pm £35,000 - £43,000 salary Hybrid working – 1 day from home Fareham Senior Customer Account Representative Job Description • Manage a portfolio of 4–5 complex aerospace customer accounts, acting as the primary point of contact • Take a strategic, proactive approach to account management, supporting profitability and on-time delivery performance • Lead pricing, quotations, and commercial coordination for high-value bids, including £1m+ approvals • Collaborate cross-functionally with Planning, Operations, Finance, Commercial, and Trade Compliance to resolve issues and meet customer commitments • Operate effectively in a high-pressure, fast-paced environment, influencing stakeholders and driving outcomes Senior Customer Account Representative Essential Experience / Skills / Qualifications • Experience in strategic customer account management within aerospace, defence, or a regulated manufacturing environment • Proven ability to manage complex, high-value customer relationships • Comfortable working under pressure in a demanding role with changing priorities • Strong commercial awareness, including exposure to pricing, forecasting, or bid activity • Confident communicator with the ability to influence both internal and external stakeholders Senior Customer Account Representative Company Benefits • Career development within a stable, global engineering organisation • Early finish every Friday • Hybrid working arrangement • Opportunity to work with major global aerospace OEM customers • Occasional customer travel, including international visits If you feel you’re a good fit for this position, please click ‘apply’ or email me at (url removed)