1st / 2nd Line Support

1st Line / 2nd Line Support Analyst – Top UK Fintech Systems company – Whiteley, Hampshire We are recruiting for a 1st / 2nd Line Support Analyst for a forward-thinking Fintech Software company providing world class Payments solutions for Retail, Commercial and Hospitality businesses here in the UK and abroad. The 1st / 2nd Line Support Analyst will ideally have worked in a helpdesk environment to provide support to internal teams on their Software & Hardware solutions and will also work with customers in the UK and around the world on tech issues with their software platform. This is a Uk offices hours role but there will be a need to work on a support rota for 1 week in every 4. The role is based in their Whiteley Operations centre Salary to £30k to 34k per annum and 5 days per week in office. The job role includes: * Dealing with helpdesk tickets and enquiries submitted by email alongside answering Live Chat enquires, you will be the first point of contact for customers seeking technical or troubleshooting assistance * Updating and maintaining products, users, passwords and other data for their fully managed clients * Providing 2nd line technical support on Software Servers, Desktop PCs, Networks and email servers. * Handle complex, technical troubleshooting requiring, in-depth knowledge. * Assists with server maintenance, networking, and system administration. * Escalating Tickets to 3rd Line Support when appropriate * Running software and security updates remotely on Windows based systems. * General support admin tasks as required including updating and maintaining their internal knowledge base and customer wiki * Documents technical fixe in the ticketing system to build a knowledge base. Skills and Experience: * Windows Server / MS Office / Office 365 experience * Knowledge of Operating Systems in Windows and Linux would be useful * Knowledge of Active Directory and MS Exchange would be useful * Knowledge of any of the following Intune, Zabbix monitoring, Solarwinds & Networking would be beneficial but not essential * Strong communication skills * Strong Written and documentation skills * Enjoys dealing with customer or user issues * Organised and self -motivated. * Be a problem solver and able to think outside the box to work through user or customer issues Benefits * Competitive salary * Holiday allowance is 25 days a year (plus bank holiday) * Strong career progression opportunities * Opportunity to earn overtime and on call rota * Excellent pension scheme and employee benefits programme If this role is of interest, then please send your CV for immediate interview