Maintenance & Repairs Officer

Interim Maintenance & Repairs Officer Contract Length: 6-Months (with strong likelihood of extension) Rate: £(Apply online only) per day Location: Surrey About the Role We are recruiting a Maintenance & Repairs Officer (MRO) to support the delivery of a high-quality, customer-focused repairs and maintenance service across a social housing portfolio in Surrey. The role plays a key part in ensuring homes are safe, compliant, and well maintained, while delivering value for money and excellent outcomes for residents. Key Responsibilities * Deliver and oversee responsive and planned repairs services, including pre-, in-process, post-completion and void inspections * Identify defects, specify appropriate remedial works, and arrange repairs using Schedule of Rates contracts * Supervise contractors and in-house teams, monitoring quality, compliance, and performance * Authorise works and payments once satisfied that repairs are completed to the required standard * Use computerised repairs and asset management systems to manage work orders and property data * Work collaboratively with colleagues and stakeholders to coordinate works and improve service efficiency * Carry out estate, health & safety, and asbestos-related inspections as required * Communicate effectively with residents, contractors, and internal teams, managing enquiries and expectations * Monitor service performance and contribute to continuous improvement initiatives * Participate in out-of-hours standby and emergency response arrangements when required Skills, Knowledge & Experience * Strong knowledge of building construction, defects, and repair solutions * Experience working in repairs, maintenance, or property management (social housing desirable) * Ability to prepare specifications, schedules of works, and estimates * Experience managing contractors and ensuring Health & Safety compliance * Strong organisational skills and the ability to prioritise a varied workload * Excellent customer service and communication skills * Confident IT skills, including Microsoft Word and Outlook, with experience using housing systems desirable Qualifications (Desirable) * GCSEs (or equivalent), including Maths and English * HNC/HND in Building Construction or relevant NVQ Additional Information * Full clean driving licence and access to a vehicle required * Ability to travel across Surrey for site visits * Disclosure check required * Occasional out-of-hours work, including emergency response Why Join Us? * Make a real difference to residents’ homes and communities * Work within a supportive and professional technical team * Varied role with autonomy and responsibility * Opportunities for development and progression