Transport Officer

Job Title: Transport Officer Location: Ealing, West London (2 days office / 3 days remote once trained) Hourly rate £22.02 PAYE / £29.30 Umbrella Contract Length: 3-month contract (possibility of extension) Working Pattern: Full Time, Monday - Friday, 35 hours ASAP Start As a Transport Officer, you will lead a team of Passenger Assistants and oversee the safe transport of children and vulnerable adults to school and essential services. This is a pivotal operational role responsible for: Managing day‑to‑day delivery of travel assistance services Leading and developing Passenger Assistants (approx. 25 direct reports) Overseeing a large, diverse caseload of service users Coordinating with commissioned transport providers Producing route risk assessments, travel schedules and operational documentation Ensuring excellent customer service to families, schools, and partners Driving continuous improvement, efficiency, and value for money Upholding safeguarding and compliance standards at all times Key Requirement You must have a sound understanding and practical application of home‑to‑school transport policies. We are specifically looking for someone with demonstrable experience applying local and national statutory guidance to: Assess eligibility for home‑to‑school travel assistance Coordinate suitable and compliant transport arrangements Ensure policies are consistently applied across cases Promote safe travel and support independence Work confidently with families, schools, social care and other stakeholders This expertise is essential to ensuring that every pupil travels safely, equitably, and in accordance with statutory duties. What You'll Bring Experience working with vulnerable children or adults and understanding their needs Experience supervising staff and/or managing high‑volume operational services Strong ability to assess risk and produce high‑quality route risk assessments Excellent communication and relationship‑building skills Confidence handling challenging situations with professionalism and empathy Strong IT skills and ability to analyse data and produce reports Understanding of safeguarding principles and how they apply to commissioned services Ability to prioritise, multitask, and manage competing deadlines Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser