Customer Account Manager

Experience within the Window and Door industry is essential. Chase Taylor Recruitment are recruiting on behalf of our client for an experienced Sales & Operations Manager. This is an exciting opportunity for a motivated and target-driven professional to join a growing business in a key management role. The successful candidate will be responsible for driving sales, maintaining excellent client relationships, and ensuring smooth operational processes. If you are organised, proactive, and enjoy a role where no two days are the same, this could be the perfect position for you. Key Responsibilities: * Achieve minimum targets through establishing and maintaining relationships with assigned clients. * Ensure a faultless customer experience and achieve consistent repeat business. * Analyse the customer database to identify opportunities with existing or lapsed clients. * Create and develop new business opportunities, using creativity and initiative to secure new clients. * Ensure accuracy in all processes, guaranteeing orders are correct first time, every time. * Manage relationships between customers, schedulers, and managers effectively. * Handle quote preparation and order processing. * Identify current and future critical areas within the assigned client database. * Inform and expedite critical data to relevant teams. * Maintain a motivated, positive attitude and lead by example. * Monitor performance standards, analyse trends, and act to improve results. * Input, review, and maintain daily, weekly, and monthly data accurately. * Prepare reports detailing achievements and deviations from goals and targets. * Respond to incoming sales calls promptly. * Carry out any other reasonable management requests as required. Experience, Skills & Knowledge Required: * Excellent and timely decision-making abilities. * Independent problem-solving skills. * Strong time management and organisational skills. * Excellent verbal and written communication. * Proficient computer knowledge and aptitude. * Excellent product knowledge. * Motivated and target-driven. * Knowledge of window design software (e.g., First Degree Window Designer, Business Micros) is advantageous but not essential