Customer Care Coordinator

Elvet Recruitment is delighted to be partnering with a leading UK housebuilder who are looking for a Customer Care Co-Ordinator to join their team in the Teesside area on a full-time basis. Our client is a highly successful national developer, widely recognised for delivering high-quality homes and achieving outstanding customer satisfaction ratings. With multiple regional offices and a strong reputation for investing in their people, this is a brilliant opportunity to join a forward-thinking team where your contribution will be valued. This role offers a fantastic platform for career development within a fast-paced commercial environment, providing exposure across multiple projects and supporting specialist teams. As a Customer Care Co-Ordinator, you will play a key role in delivering outstanding customer service, managing customer interactions and supporting the achievement of business objectives through effective communication, organisation and collaboration. What You’ll Be Doing: * Demonstrating role model customer behaviour at all times * Acting as an inspiring role model in the delivery of excellent customer service * Engaging with customers professionally to ensure their concerns are understood and addressed efficiently * Managing complaints, social media contacts and third-party claims appropriately to minimise reputational risk * Working independently to resolve customer issues, tasks and complaints within agreed SLA timeframes * Ensuring customers are kept fully informed of progress throughout the resolution process * Identifying solutions where challenges arise and escalating where resolution may fall outside SLA * Maintaining accurate, high-quality records of all customer interactions * Building strong working relationships with internal teams to support effective issue resolution * Liaising with subcontractors and suppliers to ensure customer commitments are met * Providing feedback to support continuous improvement of service delivery * Taking responsibility for personal development and continuously improving customer engagement skills * Identifying more efficient or cost-effective ways of working * Maintaining knowledge of house types, specifications, products and new home technologies What We’re Looking For: * Previous experience working in a fast-paced Customer Service environment * Strong interpersonal and relationship-building skills * Proven ability to work collaboratively and independently * Ability to prioritise workload and take initiative to resolve problems * Calm, resilient and measured approach in challenging situations * Experience within the housebuilding industry Role Details & Benefits: * Permanent position * Excellent retail discounts * Company-funded life insurance * Private healthcare * Contributory pension scheme * Discounted house purchase scheme * Car leasing scheme and share plans * Flexible benefits including the option to buy additional annual leave or add dependants to benefit cover * Industry-leading professional training and development * Opportunities for long-term career growth within a supportive and inclusive culture This is a permanent position and Elvet Recruitment Limited will be acting as an employment agency for permanent recruitment on behalf of our client. By applying for this role, you accept the T&Cs, Privacy Notice and Disclaimers which can be found on our website. Please contact Heather Sweetman at Elvet Recruitment to discuss in more detail