Customer Engagement Executive

Customer Engagement Specialist 📍 Antrim | 💼 Hybrid Working Available 💰 Salary up to £28,000 per annum ⏰ Hours: Monday – Friday, 9:00am – 5:30pm We are delighted to be working with a well-established and forward-thinking company based in Antrim, who are seeking a Customer Engagement Specialist to join their growing team. In this role, you will be the primary point of contact for customers. You’ll play a key role in building strong customer relationships that drive satisfaction, loyalty, and long-term retention, while working closely with Sales, Marketing, and Support teams to deliver a seamless customer experience. Key Responsibilities Administrative Support * Provide ongoing administrative support to the Sales Team and customers * Act as the first point of contact for customer queries and support * Answer and appropriately forward incoming calls * Manage workloads efficiently and ensure timely progression through to invoicing Engagement Strategy & Analysis * Design and implement effective communication plans and personalised customer touchpoints * Track customer engagement behaviour and produce reports to identify trends and insights * Customer Interaction & Support * Engage proactively with customers: address inquiries, resolve issues, and escalate as necessary. * Provide technical and product support, guiding users and troubleshooting problems. Relationship Building and Retention * Develop positive rapport and advocate for customers internally. * Implement strategies for customer retention, loyalty programs, upsell/cross-sell initiatives. Engagement Strategy & Analysis o Design and implement The Ideal Candidate Will Have * 1-3 years of experience in a customer engagement role, administrative, or customer service role. * Experience with line of business applications and invoicing. * Background in SaaS, e-commerce, or technical environments. * Familiarity with data reporting tools, e-commerce platforms, and proficiency in Microsoft Office