Key Account Director

Key Account Director Build flagship client relationships. Lead high-performing teams. Shape the future of FM in London. The Opportunity We are one of London’s leading commercial cleaning and associated services providers — and proudly London’s most awarded cleaning company in 2024, as well as European Cleaning & Hygiene Awards 2025 winners: Best Company to Work For. Founded in 1986, we’ve grown with our family values intact, pairing a genuinely people-first culture with innovation, operational excellence, and outstanding customer care. Our success is built on three pillars: people development, customer experience, and innovation — and this role sits right at the centre of all three. As Key Account Director, you’ll take ownership of some of our most strategic client relationships and a portfolio worth £10 million across 10 sites and therefore proven experience in managing budgets as well as P&L’s is critical. You will be leading large operational teams, influencing company-wide strategy, and playing a key role in our continued growth across London. The Package * £76,442 base salary * Performance-related bonus * Car allowance plus train/travel expenses * London office and client site field based * 35 days holiday (including bank holidays) * Flexible Hours The Role This is a senior leadership role with full accountability for key client portfolios, operational performance, and team leadership. You’ll be the trusted partner to major clients — understanding their objectives, anticipating their needs, and ensuring our services consistently exceed expectations. Internally, you’ll work closely with executive leadership and cross-functional teams to deliver operational excellence, commercial performance, and sustainable growth. What You’ll Be Responsible For Strategic & Operational Leadership * Partner with the executive team to shape and deliver operational strategies aligned to business goals * Translate strategy into clear, measurable actions for operational teams * Own P&L performance, budgets, and commercial outcomes across key accounts Process Improvement & Performance * Review and optimise operational processes to improve efficiency, quality, and productivity * Leverage technology and automation to enhance service delivery People & Team Leadership * Lead, coach, and inspire managers and supervisors across multiple sites * Build strong succession plans and develop future leaders * Foster a collaborative, high-performance culture Client & Stakeholder Management * Act as the senior point of contact for key clients * Build trusted, long-term relationships focused on partnership and value Risk, Safety & Sustainability * Identify operational risks and implement mitigation plans * Champion health & safety excellence across all sites About You You’re a confident, commercially minded leader with a proven background in Facilities Management (soft services) and a passion for people and performance. You’ll bring: * Exceptional customer relationship and management skills, in the estate management, soft FM and/or cleaning industries. * Any experience managing key accounts such as Savills, CBRE, JLL, Knight Frank etc would be advantageous * Strategic thinking with hands-on operational credibility * Excellent leadership, coaching, and people-development skills * A data-driven, analytical approach to decision-making and budgets * Confidence using technology and automation to improve operations * Outstanding communication and stakeholder-management skills