Deputy Manager

JOB DESCRIPTION DEPUTY MANAGER ACCOUNTABLE TO: Registered Manager, Clinical Lead LOCATION: Birmingham /Walsall / Wolverhampton JOB SUMMARY To deputy manage one of Care Perspectives Ltd children’s homes providing care for young people with a mental health and associated learning disabilities and emotional & behavioural difficulties aged 10-17 years, with occupancies up to 8 RESPONSIBILITIES • To provide leadership and management of the home. • To deputise as manager in RM absence • To maintain an in-depth knowledge of the Children’s Homes Regulations 2015, incl. The Quality Standards , Every Child Matters, the Children Act, other relevant legislation and guidance and company policy and procedure. • To support the manage to manage the home to safeguard and promote the wellbeing of young people. • To support the manager to manage the home’s staff team. • To support to manage a quality service aiming to achieve a ‘Good’ or ‘Outstanding’ Ofsted rating. • To represent the home to outside agencies and ensure compliance with the statutory requirements imposed by them and requirements of commissioners. • To work with the wider management team to contribute to the planning and development of Care Perspectives and to provide management support to other areas of the service needing this. • To increase and maintain occupancy levels that both appropriate with the business needs of the service and needs of the young people placed. MAIN DUTIES Leadership and Management of the home • To understand the ethos and work to the basic principles of the business as set out in the organisational literature. • To be support the manager and be responsible for the overall day to day running of the home. • To manage practical issues, conflicts and dilemmas, undertaking direct work and providing an on call support and reporting service. • To provide out of hours support service to the home. • To be available for phone support and when required, call-out support. • To work as part of a shift pattern but be flexible with hours if required to meet the needs of the service and young people, which may involve working at short notice, sleeping-in duties, public holiday and weekend working and attendance on holidays. • To manage time and resources within the home including managing financial expenditure against budgets and ensuring recording is accurately completed. • To be responsible for ensuring the home provides a positive physical environment, with regard to design, comfort and homeliness as well as hygiene and cleanliness. • To ensure the home operates in compliance with the standards and regulations set out in the current version of the Quality Standards for Children’s Homes and Children’s Homes regulations. Wellbeing of young people • To contribute to the referral, assessment and admission procedures, ensuring effective pre- placement assessment of need (including risk assessment) and placement planning and ensure all relevant documents are obtained. • To ensure all young people have written placement plans in place setting out identified need and plans to meet this need. Ensure ongoing assessment, development and review of the young people’s individual plans. • To ensure the promotion of education, physical health and emotional well being of the young people. • Ensure provision is made to cater for young people’s social, leisure, cultural and religious needs. • To facilitate psychological assessment of young people placed where appropriate and develop therapeutic care plans based on content and recommendations. • To operate an effective key worker system that ensures; All young people are allocated a carer responsible for ensuring that their day-to-day care needs are met and placement plans implemented and that Keyworkers are provided with appropriate guidance and support in fulfilling this role. • To ensure a safe environment is maintained that safeguards and promotes the wellbeing of the young people. • To ensure risk assessments are kept up-to-date and appropriate action taken to protect young people from identified or assessed risk in line with relevant child protection procedures and working together guidance. • To maintain an environment that promotes positive acceptable behaviour by providing an appropriate balance of structure, nurture, challenge and engagement. • To develop and maintain effective working relationships with social services, family and significant others. • Ensure events, appointments or meetings are arranged, effectively timetabled / diarised and attended by the young person and / or appropriate staff or yourself. • To ensure young people are aware of their rights in relation to having their views heard and in raising a complaint about the services and support they receive and are offered advice and support in doing so in. To investigate complaints raised at the home or the care provided in line with Care Perspectives’s complaints procedure. Managing staff • To ensure adequacy of staff cover within the home ensuring rotas are appropriately maintained to meet the identified needs of the young people within allocated resources. • To work with our HR provider to identify staff requirements and process staff selection. • To interview candidates and assist with the recruitment procedure. • To ensure staff receive and are supported to complete their induction programme and certification before they pass their probationary period. • To support the manager to provide supervision to all staff on a regular basis that meets the minimum requirements in relation to frequency, duration and content as required by QS and Care Perspectives’s procedures. Where supervision is delegated, to be responsible for ensuring that this meets required standards. Ensure that staff are provided with both general as well as key-work focused supervision where this is applicable and that both are appropriately recorded. • To assess performance of staff in the work place and undertake probationary reviews meetings and ongoing performance reviews and appraisals as required by Care Perspectives’s procedures. To identify need and set clear targets for the ongoing professional development of staff. • To be involved in any investigation / disciplinary or capability processes involving members of your staff. • To ensure all staff are appropriately trained and qualified and that the home’s training file is kept up-to-date. • To ensure all personnel and supervision files are kept up-to-date and contain all required documentation including those relating to vetting processes. • To hold regular staff meetings to discuss the continuity of care for the young people, staff issues, health and safety and any other concerns or issues arising. • To ensure effective systems are in place for keeping staff up-to-date with information they need to undertake their jobs effectively e.g. ensuring effective handovers are happening. • Provide in-house training to individual staff or the team to meet identified need. Quality Service • To attend management meetings and meetings with the directors as required and report on the service and contribute towards the development of Care Perspectives’s services. • To ensure the Regulation 44 inspection is carried out by you filing a report on a monthly basis. • To ensure recommendations or requirements from inspection reports and Regulation 33 reports are acted upon. • To contribute to the developing and updating of policies and other company literature and ensure implementation within the home. • Monitor and review quality control systems and procedures including ensuring young people, family and professionals receive regular quality of care ‘feedback forms’. • Monitor and ensure compliance with health and safety regulations, requirements and procedures. • Monitor and ensure that paperwork and systems are maintained in line with statutory requirement and Care Perspectives procedure and practice. • To participate in staff training as required and contribute to the development and / or delivery of in-house training. • To be available for regular supervision, and be prepared to re-appraise professional performance and implement agreed actions or undertake required work toward achieving set targets. • To promote anti-oppressive practices and equality of opportunity in services which take account of race, culture, religion, language, gender, sexual orientation, age and ability. • Any other duties commensurate with the post. • To contribute to a positive working and living environment, maintaining professionalism and co-operating as part of a team. • To take responsibility for your own training and development, to complete work set and to fully commit to learning opportunities. • To promote Children’s Rights and safeguard children and young people’s welfare. • To adhere to Health and Safety legislation and policy. • To promote Equal Opportunities for all, embracing diversity and challenging discrimination. • Respect the cultural, religious and personal practices and needs of children and young people. • Be flexible with your approach in order to meet the needs of children and young people supported by Care Perspectives Limited. This will include travel to and support at other services registered by the organisation and in working times and patterns. • To retain confidentiality at all times. • To know and follow all of Care Perspectives Limited’s policies and procedures. • Be accountable for your own standard of practice. QUALIFICATIONS, SKILLS & EXPERIENCE • Have at least 2 years experience working with Children and young people in a residential setting • Level 3 Health and Social Care, Children and Young People • Working towards Level 5 Leadership and Management qualification SAFEGUARDING STATEMENT Care Perspectives Limited is fully committed to promoting the rights of young people and ensuring that their welfare is safeguarded at all times