German Speaking Customer Service Advisor

German-Speaking Customer Service Advisor Salary: £25,837.50 per annum Hours: 37.5 hours per week, Monday-Friday Shifts: Between 7:00am - 5:00pm Location: Interview: They may require you to attend an in person interview at their Liverpool office Initial training: 3 weeks on-site in Liverpool (transport and accommodation costs fully covered if not local) After training: Remote/home-based About the Role We are seeking a motivated and personable German-speaking Customer Service Advisor to join our client's team. In this role, you will deliver outstanding customer experiences across multiple communication channels, acting as a trusted advisor while supporting and enhancing the brand's reputation. This is an excellent opportunity for someone with strong communication skills who enjoys helping customers and wants to grow within a supportive, professional environment. Full training is provided. Key Responsibilities Handle customer interactions promptly, professionally, and in a friendly manner Support customers across multiple channels as a blended agent Deliver a high-touch, personalised customer experience Answer queries, resolve issues, and recommend services tailored to customer needs Promote memberships to non-members and advise on available services Accurately capture and maintain customer data Identify, highlight, and escalate service-related issues or trends when required Meet and maintain individual and team performance targets Skills & Attributes Fluent in German and English (spoken and written) Excellent communication and interpersonal skills Strong problem-solving abilities with a customer-first mindset Ability to work across multiple channels and adapt to changing priorities Positive, proactive, and professional attitude Previous customer service experience is desirable Brook Street NMR is acting as an Employment Agency in relation to this vacancy