Senior Operations & Customer Support

Senior Operations & Customer Support Location: Ayr Hours: Monday-Friday, typically 07:00-15:00 (1‑hour lunch), with flexibility to support office cover between 07:00-17:00 Contract: Maternity Cover (duration TBC) Pay: £15.38 - £16.48 per hour Be the Operational Backbone of a Fast‑Moving Team Our client is seeking an experienced Senior Operator to join their busy, high‑performing office. Working at the heart of a dynamic operation, you'll play a key role in keeping processes running smoothly while ensuring customers receive exceptional service every step of the way. If you thrive in fast‑paced environments, enjoy problem‑solving, and like being the go‑to person for both customers and colleagues, this role could be a great fit. Experience in the agricultural sector is welcome, though not essential. Key Responsibilities Deliver Outstanding Customer Service Be a professional and approachable first point of contact Handle customer queries, orders, and service updates Provide accurate information on stock levels, orders, and deliveriesOperational & Administrative Support Process orders and operational tasks using internal systems (including MS 365) Support the Office Supervisor and provide cover when needed Assist with complaints, credits/debits, price adjustments, and product issues Manage incoming communications and carry out general administrative duties Provide cover across the team during holidays, absences, or breaks Support with stock take activitiesTeamwork & Collaboration Work closely with departments including Sales, Trade, Logistics, Production, Marketing, and Finance Assist junior team members and help resolve day‑to‑day issues Escalate any unresolved queries promptly Represent the team in internal meetings where requiredSafety & Compliance Follow all Security and Health & Safety procedures Provide First Aid support if trained, or be willing to undertake training What We're Looking For Personal Attributes Confident, proactive, and naturally curious Enthusiastic, observant, and reliable Strong problem‑solver with a practical mindset Working With Others Excellent listening skills Supportive, patient, and collaborative Helps encourage teamwork and develop others Thinking Skills Practical and fact‑driven in decision‑making Able to understand and interpret the wider business context Open‑minded and keen to learn Why Apply? This is an excellent opportunity to step into a senior support position where your contribution will be genuinely valued. You'll be part of a friendly, dedicated team and make a meaningful impact on day‑to‑day operations during a key period for the business. If you're ready for a varied, rewarding role with real responsibility, we'd love to hear from you! Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer. By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website