Welsh Speaking Customer Service Assistant

Manpower is recruiting a Welsh Speaking Switchboard Operator on behalf of our public sector client. Location: Pontyclun Contract: Temporary Duration: 3-6 months Hours: 30 hours per week. Shifts are 12 hours in duration. You will work three shifts across a seven day rota, including days, evenings, nights, weekends and Bank Holidays. Pay Rates: Weekdays £12.70 per hour Saturdays and nights £17.91 per hour Sundays and Bank Holidays £23.24 per hour The Role You will be the first point of contact, providing a responsive and professional switchboard and information service on a 24 hour basis. This is a fast paced role where remaining calm, using sound judgement and adapting quickly are essential to keeping services running smoothly. Training will be provided through a structured shadowing period before you move onto the main rota. Key Responsibilities Provide an efficient switchboard and information service Follow departmental policies and procedures Develop a strong understanding of the organisation, its departments and key medical terminology Respond promptly to medical emergency calls and activate the appropriate procedures Manage alarms and major incident alerts in line with reporting processes Interpret and manage complex on call rotas for medical and non medical staff Keep on call sheets and notice boards accurate and up to dateRequirements Welsh language skills at Level 3 is essential. You must be able to communicate confidently in Welsh, including speaking and understanding the language in a work setting, handling telephone conversations and responding appropriately in urgent or sensitive situations Previous experience of working in a call centre or customer service role is essential Strong communication skills with a confident telephone manner Good judgement and awareness of urgent situations Empathy and a calm approach in challenging circumstances Ability to work effectively both independently and as part of a team Resilience and problem solving skills under pressure Ability to work day and night shiftsWhat we provide Weekly pay (PAYE) 28 days annual leave Training Auto enrolment into NEST Pension Scheme Enrolment into Employee Recognition and Award SchemeHow to apply If you meet the above criteria, we welcome your application. Apply now with a current CV for consideration