Sales Order Process Administrator

We are seeking a meticulous and organised Sales Order Process Administrator to join our team. The ideal candidate will be responsible for managing the end-to-end sales order process, ensuring accuracy, efficiency, and timely fulfillment of customer orders. This role plays a key part in maintaining smooth operations between sales, supply chain, and finance departments. Key Responsibilities: Order Management: * Accurately process and enter customer orders into the system, ensuring all details (pricing, product codes, quantities, etc.) are correct. * Verify stock availability and coordinate with the warehouse and procurement teams for product sourcing. Customer Communication: * Liaise with customers to confirm orders, delivery dates, and provide updates on order status. * Handle customer inquiries and resolve issues related to sales orders, including returns and discrepancies. Sales Coordination: * Work closely with the sales team to ensure proper communication of order details, pricing, promotions, and customer preferences. * Generate and maintain order reports for sales and management teams. Documentation & Data Management: * Maintain accurate sales records, order confirmations, delivery notes, and invoices. * Ensure proper documentation of any changes, cancellations, or special requests on orders. Cross-Functional Collaboration: * Collaborate with the finance team to resolve billing or payment issues. * Assist in tracking sales orders to ensure on-time delivery. System & Process Improvement: * Utilise sales order processing software to streamline the workflow and recommend improvements. * Ensure compliance with company policies and procedures regarding order processing. Qualifications and Skills: * Proven experience in sales order administration, customer service, or a related role. * Strong organizational skills with excellent attention to detail. * Proficiency in Microsoft Office, especially Excel, and experience with CRM/ERP systems. * Strong communication and interpersonal skills, both written and verbal. * Ability to multitask and work efficiently under pressure. * Knowledge of sales and supply chain processes is an advantage Education: * A Levels or equivalent (required). * A Degree in business administration, sales, or a related field (preferred). What We Offer: * Competitive salary and benefits package. * Opportunities for professional growth and career development. * A supportive and collaborative work environment. * Monday to Friday (Apply online only)hrs To Apply: For the Sales Order Processing administrators position please submit CV and cover letter to [email/contact info]. To learn more About Us here