Service Advisor

Service Advisor Job Summary: We are looking for a professional, customer-focused Service Advisor to join our busy aftersales team. You will be the key point of contact between customers and the workshop, ensuring a smooth, efficient, and high-quality service experience from booking through to vehicle handover. Key Responsibilities: * Welcome customers and manage service, repair, and MOT bookings. * Act as the main liaison between customers and the workshop team. * Accurately raise job cards, provide estimates, and gain customer authorisation for work. * Keep customers informed of progress, additional work, and completion times. * Upsell service plans, repairs, and maintenance in a professional and transparent manner. * Ensure all administration and invoicing is completed accurately. * Deliver excellent customer service in line with brand and company standards. * Handle customer queries and complaints in a calm and professional manner. Required Skills & Experience: * Previous experience as a Service Advisor or in a customer-facing automotive role. * Strong communication and organisational skills. * Ability to work in a fast-paced environment and manage multiple tasks. * Confident using DMS and IT systems. * Professional, friendly, and customer-focused approach. Desirable: * Experience within a franchised dealership environment. * Knowledge of automotive repair and servicing processes. * Upselling or KPI-driven experience. Benefits: * Competitive basic salary with bonus / OTE structure. * Ongoing training and career development. * Pension scheme and company benefits. * Supportive team environment with progression opportunities