Member Experience Coordinator

Member Experience & Front Desk Supervisor 💶 Up to €40,000 📍 Galway, Ireland (On-site) As Member Experience & Front Desk Supervisor, you will be the welcoming face of our clients business & a key ambassador for their brand. You will play a vital role in creating an exceptional first impression, overseeing front desk operations, & ensuring every customer feels valued, supported, & cared for. This role combines hands-on front-of-house leadership with strong administrative & organisational responsibilities, helping to maintain the high service standards their customers expect. ✅ Key Responsibilities Lead & oversee the front desk experience, providing a warm, professional welcome to customers Manage daily reception operations, including check-ins, bookings, scheduling, & payments Act as the primary point of contact for member enquiries, handling questions & concerns with efficiency & empathy Maintain accurate membership records & support administrative processes Work closely with management & the wider team to deliver consistently high service standards Train, support, & motivate reception staff to ensure a positive & professional customer experience at all times 🫵🏽 About You Minimum of 3 years' experience in a senior receptionist, front desk, or guest services role (experience in hospitality, leisure, or premium service environments is an advantage) Excellent interpersonal & communication skills, with a friendly & approachable manner Strong organisational & administrative abilities, with keen attention to detail Calm & confident under pressure, with the ability to prioritise tasks in a busy environment Positive, proactive, & genuinely passionate about delivering outstanding customer service Does this sound like the role for you? 📲 (phone number removed) 📧 (url removed) WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003