IT Support Engineer

IT Support Engineer (Mac-First) - InsurTech 📍 Central London | Hybrid (3 days onsite / 2 remote) 💷 £40,000 - £45,000 If you're the person everyone goes to when a Mac misbehaves, this role is for you. We're hiring a Mac-focused IT Support Engineer to own IT support for a small, senior London team within a fast-growing InsurTech working in reinsurance and AI. Around 90% of the business runs on macOS, so this isn't a "some Mac exposure" role - you'll be living in Apple land day-to-day. You'll support ~20 users, including the COO, Underwriters, Legal and Finance, working largely independently with real ownership over how IT is run. What You'll Actually Be Doing Being the go-to Mac support person for the business Troubleshooting macOS issues across laptops, peripherals, printers, and networks Managing device setup, builds, and access for joiners and leavers Supporting identity, access, and SaaS tools (Okta, Microsoft 365, endpoint security) Keeping Macs secure and compliant - patching, antivirus, backups, updates Working closely with the CISO on security and best practice Improving documentation and IT processes as the company scales This is hands-on, visible work where people notice when you do things well. This Role Is a Great Fit If You… Have strong, recent macOS support experience (minimum 3 years) Have 5+ years overall IT support experience Enjoy owning IT rather than sitting behind a ticket queue Are comfortable supporting senior stakeholders and explaining things simply Care about security, clean setups, and doing things properly Can work independently and manage your own workload Experience with Okta, Microsoft 365, antivirus/endpoint tools, and remote support will help you settle in quickly. Why Mac Engineers Like This Role Mac-first environment - you're not fighting Windows policies all day Small user base, senior stakeholders, real trust Direct access to leadership (your input matters) Modern InsurTech using AI in reinsurance Hybrid working: 3 days onsite / 2 days remote Competitive salary and benefits Interested? Send your CV to Happy to have an informal chat before you apply