Employee Relations Manager

Employee Relations Manager People Co‑ordinator Location: Birmingham or Cardiff Contract: Full-time Working Pattern: Blended working Reporting to: Head of People About CCW CCW is the independent, passionate voice for water consumers across England and Wales. Every year, we help thousands of people by providing free, expert advice and resolving complaints with care, clarity and compassion. We champion consumer rights, deliver influential research, and work with governments, regulators and water companies to drive meaningful change. We are united by our values — Positive Energy, Respect for all, Innovative spirit, Delivery of our promises, and Engaged as one (PRIDE) — and expect all colleagues to bring these to life through their work. The Role We’re looking for an experienced Employee Relations Manager to play a key role in supporting a positive, fair and high‑performing workplace. You will manage complex casework, provide expert advice to managers, lead policy development, and support organisational change initiatives. This is a pivotal role for someone who thrives on problem‑solving, influencing, and helping managers to navigate sensitive people issues with confidence. Key Responsibilities Provide expert advice on ER matters including disciplinary, grievance, performance, absence and conduct Lead on complex casework, ensuring fair, timely and consistent resolution Develop, review and implement HR policies in line with legislation and best practice Support organisational change, including restructures, TUPE and consultations Build strong working relationships with trade unions and stakeholders Coach and train managers on ER processes and good people management Analyse ER trends and present insights and recommendations to senior leaders Ensure compliance with employment law and H&S/HR frameworks Promote and champion equality, diversity and inclusion across all ER activity About You Essential: CIPD Level 5 (or equivalent experience) Strong experience managing complex ER casework Excellent working knowledge of UK employment law Skilled communicator, able to influence and support managers at all levels Strong analytical and problem‑solving skills Experience developing and implementing HR policies Ability to manage competing priorities and work independently Commitment to equality, diversity and inclusion Proficient in MS Office and HRIS systems Desirable: Experience in public sector HR or a similar regulated environment Experience delivering ER training Experience supporting organisational change Chartered CIPD membership Personal Attributes: Professional, resilient, and approachable High integrity and confidentiality Adaptable, flexible and committed to continuous improvement Why Join CCW? Shape the employee experience in a respected public‑interest organisation Work in a supportive, values‑driven environment Opportunities for development and CIPD progression Blended working for a strong work–life balance A role with real impact on culture, fairness and organisational effectiveness Apply Now If you’re an experienced ER professional who thrives in a varied and meaningful role, we’d love to hear from you. Apply today and help us build a fair, supportive and high‑performing workplace at CCW. By clicking ‘apply’ you will be taken to our website, where you will see further details on the opportunity and how to apply