People Business Partner

People Business Partner Location: Birmingham or Cardiff Contract: Full-time Working Pattern: Blended working Reporting to: Head of People About CCW CCW is the independent, passionate voice for water consumers across England and Wales. Every year, we help thousands of people by providing free, expert advice and resolving complaints with care, clarity and compassion. We champion consumer rights, deliver influential research, and work with governments, regulators and water companies to drive meaningful change. We are united by our values — Positive Energy, Respect for all, Innovative spirit, Delivery of our promises, and Engaged as one (PRIDE) — and expect all colleagues to bring these to life through their work. About the Role As our People Business Partner, you’ll be a trusted advisor to managers across CCW, providing expert HR guidance and supporting the delivery of our People Strategy. You’ll lead on employee relations, organisational change, workforce planning, recruitment, L&D, and policy development — helping us build an engaged, inclusive, high‑performing organisation. You will also line‑manage our People Co‑ordinator and help develop effective, people‑centred working practices across CCW. Key Responsibilities Partner with managers to deliver effective people management and workforce planning Lead on employee relations cases and coach managers to build confidence Support organisational change, culture, wellbeing, and inclusion initiatives Lead recruitment, onboarding, talent and succession planning activities Maintain and update HR policies, ensuring legal and Civil Service alignment Analyse HR data to provide insights and drive informed decisions Build strong relationships with staff forums and trade unions Promote CCW’s PRIDE values and lead by example About You We’re looking for someone who has: Essential: CIPD Level 5 (or working towards) and/or strong generalist HR experience Experience managing complex ER cases and supporting organisational change Confidence advising managers and influencing stakeholders at all levels Strong knowledge of UK employment law and HR best practice Excellent communication skills and emotional intelligence Ability to work proactively, manage priorities and maintain confidentiality Desirable: Public sector, ALB or Civil Service experience Experience supporting HR policy development or L&D initiatives Why Join Us? A meaningful role with real impact on public service Supportive hybrid working environment Professional development and CIPD progression Inclusive culture built around our PRIDE values Apply Now If you’re a proactive HR professional looking to make a difference in a purpose‑driven organisation, we’d love to hear from you. Apply today and help shape CCW’s people experience. By clicking ‘apply’ you will be taken to our website, where you will see further details on the opportunity and how to apply