Client Confirmation Assistant (Administrative / Cust...

Job Title: Client Confirmation Assistant (Administrative / Customer Support) Pay: £24,800 Location: Solihull UK Staffing Group is working with a well-established provider of professional training events and online courses. They are currently seeking a Client Confirmation Assistant to join their team on a temporary basis, supporting the administration and coordination of upcoming events. This role is not sales-focused and is ideal for someone with a strong administrative or customer service background who is comfortable speaking with clients over the phone. The Role: You will be responsible for contacting existing clients to confirm their attendance at scheduled events and courses, ensuring all details are accurate and up to date. This is a process-driven, organised role focused on customer communication and administration. Key Responsibilities: * Contacting existing clients to confirm attendance at events and courses * Verifying and reconfirming details such as dates, times, and locations * Providing a professional and courteous customer service experience * Updating and maintaining accurate client records on internal systems * Assisting with scheduling and general administrative tasks * Supporting the wider team with day-to-day admin requirements What We’re Looking For: * Previous experience in telephone-based customer service or administration * Confident, clear, and professional communication skills * Strong attention to detail and good organisational skills * Ability to manage a high volume of calls and admin tasks efficiently * Comfortable using basic computer systems and entering data accurately * Reliable, punctual, and able to work independently * A driving licence and access to a car (due to office location) What We Can Offer: * Immediate start opportunity * Full interview preparation and support from a specialist consultant * Ongoing support throughout your assignment