Performance Support Officer

Managing member’s enquiries, complaints and FOI’s received in the Directorate - logging and allocating new enquiries; drafting responses ensuring they comply with the departmental standards, preparing reports for DMT to report outstanding casework; Managing the member and delegated decision making processes for DRES; Monitoring and administering the HR processes for DRES recruitment; Collating performance data for the Directorate to meet the regular reporting requirements; and any other functions relevant to the effective operation of the Business Systems and Resources division. Must have: Previous experience of using Dynamics for casework management (complaints and enquiries) Proficient in using systems and following processes Previous experience working collaboratively, managing shared caseloads Previous experience managing shared email inboxes, with a high volume Excellent organisation skills, able to work across a number of strands and prioritise effectively Comfortable using Excel to manage information and for monitoring Pick up new processes quickly; will own their workload and be proactive in resolving queries