Customer Service Advisor

Customer Service & Scheduling Specialist Automotive / Accident Repair Location: Coventry, West Midlands Salary: £28,000 – £34,000 OTE (basic + bonus), depending on experience Hours: Monday to Friday, 8:00am – 5:00pm Alternate Saturdays 8:00am – 12:00pm (paid overtime) I’m working with a busy, well-established accident repair operation in Coventry who are looking to bring in a Customer Service & Scheduling professional to support their workshop and front-end operations. If you’ve worked in a bodyshop, accident repair centre, or automotive service environment and enjoy dealing with customers, bookings and keeping jobs running smoothly – this one’s worth a look. What you’ll be doing day to day: * Taking inbound calls and emails from customers, insurers and accident management companies * Booking vehicles in for repair and managing the diary * Keeping customers updated on progress and timescales * Coordinating with the workshop to keep jobs moving * Chasing authorisations and confirming appointments * General admin and system updates (nothing too scary!) What they’re looking for: * Previous experience in automotive customer service, bodyshop admin, service advisor or similar * Someone organised, calm and confident on the phone * Comfortable juggling bookings, updates and deadlines * Good IT skills – you don’t need to be technical, just organised * A team player who takes pride in good customer service What’s in it for you: * Competitive basic salary plus bonus * Pension and life insurance * 22 days holiday + bank holidays * Full training and support * Stable role within a growing automotive business * Long-term progression for the right person Interested? If this sounds like something you’d enjoy, apply now and I’ll give you a call to run through the details properly and answer any questions