Customer Service Advisor

Customer Service Advisor Competitive Salary + Pension (6%) + Life Assurance + Employee Assistance and more 40 Hour Week A great opportunity to join a well-established, fast-growing manufacturing business who are currently recruiting a Customer Service Advisor to join a friendly and high-performing Customer Service team. This is a great opportunity for a customer-focused professional who thrives in a fast-paced environment and enjoys building strong relationships while managing a varied workload. You will act as a key point of contact for customers, ensuring orders, enquiries and issues are handled efficiently and professionally. The role Reporting to the Customer Service Supervisor, you will: * Review and process customer orders ensuring they are processed within agreed timescales * Provide prices, lead time, delivery and stock availability information * Act as the interface between customers and internal teams including Planning, Procurement and Finance * Resolve customer complaints and credit queries effectively * Maintain accurate customer records and provide proactive customer support * Work closely with sales teams to keep them informed of customer activity and changes About you * Proven experience in a fast-paced customer service environment * Comfortable managing multiple priorities with strong attention to detail * Commercially aware with excellent communication and organisational skills * Manufacturing experience desirable * Knowledge of Spanish – desirable * Strong IT skills, particularly MS Office / Excel * Able to commit to a full time, office-based role with a realistic daily commute Working hours * 40 hours per week * Monday to Friday, 8:30am – 5:00pm * 30-minute unpaid lunch break Package: * 33 days holiday per year (including bank holidays) * Salary Sacrifice Pension – Employer 6%, Employee minimum 3% * Life Assurance – 3x annual salary * Occupational health & physiotherapy services * Employee Assistance Programme * Free onsite parking * Onsite canteen with free tea, coffee and filtered water * Supportive, people-focused culture with long-term career stability If you’re passionate about customer service, enjoy working in a manufacturing-led environment and want to join a business that genuinely values its people, we’d love to hear from you