Helpdesk Administrator

Helpdesk Administrator/Coordinator Location: Romford, Essex Working Pattern: Monday-Friday, on-site Salary: Basic £28-32,000 per annum, dependent on experience (potentially higher for the right candidate) + Company Benefits Type: Permanent, Full-Time (PAYE) Sector: Construction & Building Services The Role We are currently recruiting for a Helpdesk Administrator/Coordinator to join a busy and well-established building services operation based in Romford. This is a full-time, office-based position supporting the delivery of reactive and planned electrical and mechanical maintenance works across a live construction and facilities environment. The role will suit someone experienced in a fast-paced helpdesk or maintenance administration setting, comfortable coordinating engineers, managing diaries, and maintaining accurate system records using COINS CAFM. Key Responsibilities Helpdesk Support & Issue Resolution * Act as the first point of contact for clients * Log and manage incoming service requests, queries, and complaints via phone, email, and service portals Scheduling & Resource Coordination * Coordinate reactive and planned maintenance works * Schedule engineer visits, emergency repairs, and planned maintenance * Ensure effective allocation of engineers and subcontractors Work Order Management * Create, assign, and monitor work orders * Ensure jobs are prioritised, scheduled, and completed within agreed SLAs Database & Record Management * Maintain accurate records of service requests, work orders, maintenance logs, and compliance documentation * Update and manage data within the COINS CAFM system Client & Team Communication * Maintain clear and professional communication with clients, service teams, and subcontractors * Provide regular updates on service progress and issue resolution Compliance & Reporting * Ensure works are delivered in line with company procedures and industry regulations * Produce performance and SLA reports for management review Process Improvement & Support * Identify process inefficiencies and support continuous improvement initiatives * Assist with system updates and procedural improvements where required Essential Requirements * Previous experience working in a busy construction environment (non-negotiable) * Experience in a helpdesk, facilities, maintenance, or service coordination role * Strong organisational and diary management skills * Confident communicator, able to liaise with clients and technical teams * Experience using CAFM systems (COINS highly desirable) If you're a Helpdesk/Switchboard Administrator with experience in a busy construction environment, APPLY NOW