Senior Hard FM Manager

The Role We are seeking an experienced Senior Hard Services Manager to lead the delivery of Hard Facilities Management services across a complex, critical Healthcare contract. Working for a leading global FM provider, you will be responsible for ensuring safe, compliant, and high-performing engineering services in a 24/7 clinical environment. This is a senior leadership role with full accountability for operational performance, statutory compliance, lifecycle planning, and stakeholder engagement across multiple healthcare sites. Key Responsibilities * Provide strategic and operational leadership for all Hard FM services, including electrical, mechanical, HVAC, medical gases, BMS, and building fabric * Ensure full compliance with healthcare regulations and statutory requirements (HTMs, HBNs, SFG20, H&S legislation) * Lead, develop, and motivate a multi-disciplinary engineering and management team * Own operational performance against KPIs, SLAs, and budgetary targets * Act as the senior operational interface with the client, maintaining strong, trusted relationships with clinical and non-clinical stakeholders * Drive continuous improvement, innovation, and best practice across the contract * Oversee lifecycle, asset management, and capital works planning * Manage subcontractors and supply chain partners to ensure quality and value * Ensure robust incident management, risk mitigation, and business continuity planning About You * Proven experience in a senior Hard FM leadership role, ideally within Healthcare or other critical environments * Strong technical background in building services engineering (electrical or mechanical bias preferred) * In-depth knowledge of HTMs, healthcare compliance, and statutory maintenance * Demonstrable experience managing large teams and complex FM contracts * Commercially astute with experience managing budgets and financial performance * Excellent client-facing and stakeholder management skills * Strong leadership style with the ability to influence at senior level Qualifications (Desirable) * Degree or HNC/HND in Engineering or Building Services * IOSH Managing Safely / NEBOSH General Certificate * Professional membership (IWFM, CIBSE, IET, or equivalent) * Authorised Person (AP) experience advantageous