Senior NetSuite Manager / Product Owner

Our client are looking for a Senior Manager to own and evolve their NetSuite ERP platform and the integration landscape that connects NetSuite to the wider business. You will lead day-to-day platform performance, drive roadmap delivery, and ensure our integrations are stable, secure and scalable. This is a hands-on leadership role combining technical depth with strong stakeholder management and a clear focus on business outcomes. Hybrid role - Requirement to be onsite at Worcester offices Main Tasks & Responsibilities NetSuite Platform Ownership * Own the NetSuite ERP roadmap, balancing operational priorities with strategic improvements * Partner with Finance, Operations, Supply Chain, E-Commerce and Data teams to translate business needs into well-defined requirements * Lead NetSuite configuration and continuous improvement across core modules (e.g. Financials, Order to Cash, Procure to Pay, Inventory and Reporting) * Maintain system governance including role-based access, segregation of duties, and change control * Manage release planning, regression testing, and deployment processes, including co-ordination with external partners where needed. Integrations & Systems Architecture * Own the integration strategy and end-to-end health of interfaces between NetSuite and other systems (e.g. E-Commerce, WMS/3PL, PIM, CRM, payments, BI/warehouse) * Ensure integrations are well-designed, monitored, documented and supported with clear incident and escalation paths * Lead root-cause analysis and resolution for integration incidents, driving permanent fixes and preventative controls * Define and maintain integration standards (APIs, middleware, data contracts, error handling, retries, logging, alerting) * 3rd Party developer management patchworks and external developers Data Quality, Controls & Compliance * Ensure master data integrity (customers, products, pricing, suppliers) and establish strong data governance practices. * Work closely with Finance and Audit to support controls, compliance, and evidence needs (including audit trails and approval workflows). * Establish KPIs and reporting for platform performance, incidents, backlog, and delivery outcomes. Leadership & Delivery * Lead, coach and develop a small team of NetSuite administrators, analysts, and integration resources (directly and/or through partners). * Run delivery rituals (intake, prioritisation, planning, sprint or milestone tracking) with transparent status reporting. * Manage vendor relationships, budgets, and statements of work to ensure value, quality, and timely delivery. * Communicate clearly with senior stakeholders, presenting options, trade-offs, and recommendations. * Support sustainability initiatives by considering how our practices can improve, actively working in line with the sustainability journey of the business. About You * Significant experience managing NetSuite ERP in a complex environment, including configuration, optimisation, and support. * Strong integration experience: API-based integrations, middleware/iPaaS, data flows, error handling, and monitoring. * Proven track record delivering cross-functional ERP or integration programmes with measurable outcomes. * Solid understanding of finance processes and controls, and how ERP design supports them. * Excellent stakeholder management: able to align Finance, Operations, and Technology priorities and drive decisions. * Strong problem-solving skills and calm operational leadership during incidents. * Committed to promoting conscious creativity, helping us build a brand that champions sustainability and supports our social and environmental impact * NetSuite SuiteFoundation and/or role-specific certifications would be desirable but is not essential. * Experience with SuiteScript, SuiteFlow, saved searches, workflows, and advanced reporting would be advantageous. * Experience with common iPaaS tools (e.g., Celigo, Boomi, MuleSoft, Workato) and event-driven patterns would be desirable but is not essential. * Exposure to retail, eCommerce, distribution, or multi-entity/multi-currency environments would be advantageous