Operations Manager

Operations Manager Salary: £45,000 - £60,000 Location: Sandbach, Cheshire Contract: Full-time, permanent About the Role We are working on behalf of a well-established, family-run SME specialising in spill management solutions that protect people, workplaces, and the environment. Due to continued growth, our client is creating a new Operations Manager position to play a central role in shaping and strengthening their operational capability. This is a hands-on, multi-faceted role suited to an experienced operational leader who enjoys working closely with people, processes, and customers in a fast-moving SME environment. As a key member of the leadership team, the successful candidate will have real influence over how the business operates today and scales for the future. Key Responsibilities Operational Leadership Oversee and coordinate day-to-day business operations to ensure efficiency, quality, and service excellence. Develop, implement, and continuously improve operational systems, processes, and procedures. Monitor operational performance, KPIs, and prepare regular management reports. Identify operational risks and implement effective mitigation strategies.People & Team Management Lead, coach, and manage the auditor team, including route planning and audit reporting. Work closely with sales, on-site support teams, and customers to ensure seamless delivery. Contribute as a core member of the management and leadership team.Business & Supply Chain Operations Manage new customer site setups from an operational perspective. Oversee stock management for wholesale and end-user customers. Manage Spill-Aid production processes. Oversee e-commerce operations including Amazon FBM and FBA. Manage supplier relationships and support future import/export activity (FX, VAT, duties, transport).Financial & Compliance Oversight Manage budgets, forecasts, and cost-control initiatives. Ensure compliance with company policies, safety standards, and relevant regulations.Requirements Essential Proven experience in an Operations Manager or similar role. Strong leadership and people-management capability. Highly organised with excellent problem-solving skills. Confident managing multiple priorities in a hands-on SME environment. Strong communication and stakeholder-management skills.Desirable Degree in Business Administration, Operations Management, or a related field. Experience in manufacturing, logistics, or operationally complex environments. Knowledge of Lean, Six Sigma, or continuous improvement methodologies.Benefits Newly created role with genuine influence and autonomy. Opportunity to shape operations within a growing, values-driven family business. Varied and engaging role combining strategic oversight with hands-on delivery. Competitive salary of £45,000-£60,000 depending on experience.IND25