Insurance Operations Technical Analyst

Insurance Operations Technical Analyst Cheltenham (Hybrid c. 2 days/week) £55,000-£60,000 plus 10% max bonus We are recruiting an Insurance Operations Technical Analyst on behalf of a confidential client within the UK insurance / reinsurance sector. This role sits within Operations and provides technical expertise across the full insurance lifecycle, supporting scheme participants, internal teams, and outsourced providers. You will act as a subject matter expert, with responsibility for operational controls, data quality, claims support, and continuous improvement. Key responsibilities: Provide technical support across onboarding, eligibility, and claims settlement processes Monitor operational controls, risks, and service performance against agreed standards Act as a subject matter expert for internal stakeholders and third-party vendors Track operational performance and lead continuous improvement initiatives Support data quality improvements and systems development activity Contribute to audits, regulatory obligations, and risk management activity Key experience required: Insurance or reinsurance operations experience Strong understanding of underwriting, claims, and bordereaux processes Experience working with controls, operating procedures, and third-party suppliers Strong stakeholder management and communication skills Ability to use data to support operational decision-making and improvement