Luxury Travel/Concierge Consultant

Luxury Travel/Concierge Consultant required !! My client is looking for an experienced Sales Consultant to join their team. This is a permanent, full-time role suited to someone with proven sales experience in travel, hospitality or a guest-focused environment, who would love the opportunity to work within a premium luxury brand. Manage sales and associated products Convert enquiries into bookings while maintaining our strong repeat-guest base Build genuine, long-term relationships with guests through consultative, considered selling Manage the guest journey from first enquiry through to post-stay follow-up Ensure each guest experience is seamless, personal and detail-driven Confidently recommend and upsell relevant experiences and services where appropriateDuites Handling enquiries via phone, email and live chat Responding in a timely, friendly and professional manner across all channels Guiding guests through the booking process with care and confidence Working to annual KPIs that support both commercial goals and brand values Ongoing opportunities for development and progression within the businessAbout You Proven experience in travel, hospitality or lifestyle-led sales Confident managing enquiries independently and building client relationships CRM experience (Microsoft Dynamics & SuperControl preferred) Excellent communication skills and an impeccable telephone manner Strong attention to detail and organisational skills Proactive, motivated and commercially aware A collaborative team player with a genuine commitment to exceptional service Flexible and adaptable, with a calm approach in a fast-paced environment Able to work from our London office (4 days per week, 1 day WFH) Available for occasional short travel as part of familiarisation tripsSalary & Benefits £35,000 per annum 10% bonus opportunity 25 days holiday plus bank holidays Familiarisation trips Employee Assistance Programme Career development within a growing independent businessInterested apply here or email (url removed)