Retail Store Manager

Store Manager Location: Store-based (with occasional cover at other local stores) Hours: 40.5 hours per week, Monday to Sunday (including weekends) We are looking for a people-focused Store Manager to lead, support, and develop a retail team in a positive and welcoming environment. This is a hands-on role for someone who enjoys coaching others, leading by example, and creating a strong team culture while delivering great customer experiences. The Role You will be responsible for the day-to-day running of the store and the leadership of Retail Assistants. Working closely with the Cluster Manager, you will focus on building a motivated team through clear communication, regular feedback, and ongoing development. Occasional cover at other stores may be required. Key Responsibilities * Lead, motivate, and develop a customer-focused retail team * Support recruitment, including interviewing new team members * Communicate targets and expectations clearly and positively * Provide coaching, feedback, and performance reviews * Lead by example in delivering excellent customer service * Ensure the store is clean, safe, and welcoming * Promote a respectful, supportive, and professional team culture * Ensure policies relating to Health & Safety, Security, and GDPR are followed About You * Previous experience managing or supervising a team in a customer or sales environment * Strong people management and communication skills * An interest in the vaping industry * Organised, reliable, and positive in approach * Committed to developing others and open to feedback This is a great opportunity for a supportive leader who enjoys helping people grow while running a successful retail store