Client Services Team Leader

Client Services / Customer Success Team Leader Exeter | Permanent | Full-time A growing, purpose-driven consultancy is looking for a Client Services / Customer Success Team Leader to help stabilise, structure, and develop its client support function. This is a hands-on role combining front-line client work with leadership of a small, experienced team. The Role You’ll combine hands-on client ownership with team leadership, supporting a small team while helping evolve processes, systems and service standards. Key areas include: Managing a portfolio of B2B clients and delivering outstanding customer outcomes Leading and supporting a team of Client Services Managers Helping transition the function from reactive support into proactive Customer Success Implementing service structure: SLAs, prioritisation frameworks, workflows and reporting Supporting onboarding and long-term client value delivery Working closely with Sales and Consultants to drive retention and commercial value Contributing to scale-up planning as the function grows What We’re Looking For Essential: Proven B2B Customer Success / Client Services leadership experience A track record of building, improving or shaping Customer Success programmes Experience scaling or stabilising teams in a growing environment Comfortable being hands-on while leading others Strong process mindset — improving how things work, not just firefighting Confident using CRM / ticketing / workflow systems Strong stakeholder management and communication skills Highly Desirable: Experience helping scale teams or functions Exposure to customer success frameworks or Voice of Customer initiatives Background in professional services, SaaS, utilities, consultancy or similar B2B environments This role will suit someone commercially minded, organised, and motivated by creating structure and impact. What’s On Offer Salary: £32,000 Hours: Monday to Friday, 9am–5pm Holiday: 26 days + bank holidays (rising to 28 after 2 years) Group Life policy Genuine opportunity to shape and grow a function as the business scales Interested? If you’re a Customer Success leader who enjoys building teams, improving operations, and making a genuine impact — we’d love to hear from you. Apply now Pivotal Recruit, a brand of Pivotal Partnerships Ltd, is acting as an Employment Agency when advertising this vacancy