Leasing Associate

Lettings Associate - Key Responsibilities: Leasing & Administration Conduct viewings and respond to lettings enquiries promptly Oversee referencing process and minimise delays Train and mentor junior team members on lettings procedures Achieve lettings targets and maximise occupancy rates Conduct competitor analysis and mystery shopping Update property listings on platforms (Rightmove, Zoopla, etc.) Process applications, background checks, and credit checks Manage deposit protection and check-in/check-out reports Collect rents and record transactions in property management system (Yardi)Customer Service Provide exceptional service to residents, prospective tenants, and visitors Address resident issues within 24 hours Handle complex lettings queries escalated from junior staff Promote community atmosphere and participate in resident events Exceed customer service expectationsProperty Upkeep Comply with fire safety and health & safety standards Conduct scheduled flat inspections Assist with reactive maintenance and defects management Monitor property cleanliness and appearanceRequirements: Experience in property lettings or related sector Strong sales skills and proven track record meeting targets Excellent customer service and organisational skills Intermediate IT skills (Microsoft Office, property management systems) Ability to work Saturdays and public holidays Desirable: ARLA qualification, Yardi knowledge, private residential sector experience