Parts Advisor

Parts Advisor The Role We are looking for a reliable and customer-focused Parts Advisor to join a busy aftersales department. The role is key to supporting the workshop and service team by ensuring accurate parts supply, stock control and excellent customer service. Key Responsibilities * Identify, order and supply vehicle parts and accessories accurately * Support workshop technicians by ensuring timely availability of parts * Deal with trade and retail customers face-to-face and by phone * Process parts invoices, returns and warranty claims * Maintain accurate stock records and carry out regular stock checks * Use electronic parts catalogues and dealer management systems * Upsell parts and accessories where appropriate * Maintain a clean and organised parts department The Ideal Candidate * Previous experience as a Parts Advisor (automotive background preferred) * Strong knowledge of vehicle parts and parts catalogues * Excellent communication and customer service skills * Well organised with strong attention to detail * Confident working in a fast-paced environment * Good IT skills and experience using DMS systems * Full UK driving licence (preferred)