Helpdesk Administrator

Murray Recruitment are recruiting a Helpdesk Administrator for our client based in Lanarkshire. Role Overview: This is a key position supporting a busy office and field-based team by providing essential administrative and helpdesk support. The successful candidate will play a pivotal role in coordinating operations, managing customer interactions, and ensuring the smooth delivery of services across multiple contracts. Key Responsibilities: * Act as the first point of contact for incoming phone calls and enquiries. * Update and monitor customer portals. * Assist with invoicing and raising jobs using CLIK software. * Create RAMS (Risk Assessments and Method Statements) for customers. * Liaise with engineers and chase weekly job sheets. * Manage and book training courses, maintaining internal training records. * Oversee company vehicles, including booking servicing and MOTs. * Support internal audits in line with ISO standards. * Complete and submit forms for company accreditations. Skills & Experience: * Previous experience in a helpdesk or administrative role, ideally within a service or engineering environment. * Familiarity with job management systems such as CLIK or SIMPRO (desirable) * Excellent communication and organisational skills. * Strong attention to detail and ability to manage multiple priorities. * Proficient in Microsoft Office applications. * Knowledge of RAMS and ISO auditing processes would be advantageous. Offering: * Monday to Friday, 8:30am – 5:00pm (1-hour lunch break). * Salary of £26,000 – £27,000 per annum, depending on experience. * 28 days holiday per year, inclusive of bank holidays. * Company pension scheme. * Free onsite parking