Customer Service Advisor

Job Description: Trade Mastermind is the UK’s No.1 business coaching platform for construction and trade business owners. Founded by Joseph Valente, we help tradespeople scale their businesses, increase revenue, and achieve long-term success. With a fast-growing reputation and a passionate team, we are committed to delivering exceptional customer experiences at every stage of the journey. Are You a People-Person with a Passion for Customer Service? We are on the lookout for a fun, charismatic, and customer-focused professional to join our team as a Customer Service Specialist. You will play a key role in supporting new clients and ensuring their journey with Trade Mastermind is seamless, rewarding, and successful. If you thrive in a fast-paced, client-driven environment and love building strong relationships, this role is for you! What You’ll Do Welcome & Support Clients – Ensure all new clients receive a warm welcome and a smooth onboarding experience. Managing customer queries and conducting attendance calls to maximise event attendance Build Strong Relationships – Maintain excellent communication and develop trust with clients to support their business growth. Proactively Engage – Work closely with clients to understand their needs and provide tailored solutions, support, and up-selling opportunities. Manage Key Accounts – Support the Head of Key Account Management in handling multiple accounts, ensuring clients receive a bespoke and effective service. Client Retention & Satisfaction – Monitor and resolve any areas of dissatisfaction, ensuring high retention and satisfaction levels. Achieve Targets – Maintain a strong pipeline, schedule and book appointments, and work towards key interaction and retention goals. Collaborate with the Team – Work closely with colleagues to improve customer engagement and drive business success. What We’re Looking For Customer-focused mindset – you genuinely care about client success. Excellent communication skills – you can build rapport with ease. A proactive approach – you take initiative to solve problems and provide solutions. Strong negotiation & persuasion skills – you're confident in up-selling when needed. Organised & detail-oriented – you can manage multiple accounts effectively. A team player – you work well in a collaborative environment. Passion for business growth – experience in sales or account management is a plus! What We Offer: Salary: £30,000 – £35,000 per annum Career Development: Tailored training and sponsored qualifications Equipment Provided: Everything you need to succeed from day one Company Culture: Supportive, driven, and ambitious team Modern Office: High-spec workspace designed for productivity On-Site Gym: Stay active without leaving work Subsidised Canteen: Fresh, affordable food options Health & Wellbeing Programme: Supporting your mental and physical health Company Events: Regular socials and team-building activities Free On-Site Parking Company Pension Scheme Private healthcare & pension 20 days holiday + bank holidays Access to our new 20,000 sq. ft. Trade Mastermind University HQ Ready to Elevate Your Career? This is your chance to be part of an industry-leading company where customer service meets business success. If you’re driven, customer-focused, and eager to make a difference, we’d love to hear from you