Customer Service Representative

Customer Service Representative Red Recruitment is recruiting a Customer Service Representative for our client based in Norwich who specialise in 24/7 Care solutions on a full time basis. This role is perfect for someone with an empathetic approach, who likes working in a fast-paced environment delivering outstanding customer experiences to vulnerable customers. Benefits and Package for Customer Service Representative: Salary: 24,004.50 Per Annum with bonus of up to £20% Hours: 37.5 Hours Per Week - Shift pattern Monday - Sunday Between 8am - 8pm Contract: Permanent Location: Norwich - Hybrid 233 hours annual leave holiday increasing with length of service. Discounts on everything from groceries and shopping through to holidays, insurance, days out, restaurants and more 24/7 employee assistance programme with an easily accessible app! Family and Friend's discounts on our services & products Pension Scheme, up to 3% Company matched Free on-site parking Key Responsibilities of Customer Service Representative Providing excellent customer service via calls, emails and live chat. Receive and respond to queries via email and over the phone Engage with customers to resolve payment queries Negotiate payment plans and monitor overdue balances Handle difficult conversations with empathy and fairness Keep accurate records of interactions and agreements in the system Key Skills and Experience of Customer Service Representative: Have an excellent telephone manner Can build rapport with customers along with being patient and empathetic Are reliable, trustworthy and motivated 1 Year experience in customer facing role and display great customer service skills Comfortable using a CRM although training is provided If you have the relevant skills and experience as a Customer Service Representative and are interested in the position, please apply now! Red Recruitment (Agency)