Account Manager

Account Manager Location: Manchester Job Type: Full-time This role isn’t about answering phones, It’s about owning the customer experience. We’re a fast-growing logistics company that believes great service is built on trust, clarity, and reliability. Every shipment, every update, and every interaction matters. We’re now looking for a Account Manager who genuinely cares about doing things properly and takes pride in delivering an outstanding customer experience. The Role Your mission is simple: make every customer feel looked after. You’ll act as the key link between customers and internal operations, ensuring communication is clear, issues are handled quickly, and nothing slips through the cracks. When customers think of us, they should think professional, responsive, and dependable. Key Responsibilities Act as the first point of contact for customers, professional, calm, and solutions-focused Handle customer enquiries via phone and email with confidence and efficiency Process bookings accurately and ensure service requests are delivered smoothly Track shipments and proactively update customers, no chasing, no confusion Resolve issues and complaints with ownership, empathy, and urgency Maintain accurate customer records and internal systems Work closely with operations, logistics, and sales teams to meet customer commitments Identify inefficiencies and suggest improvements to processes Support the business with general administration, data entry, and documentation Ensure all work complies with company standards and UK logistics regulations What We’re Looking For Previous experience in logistics-based customer service (essential) Strong communication skills, clear, professional, and confident Highly organised with excellent attention to detail Comfortable using spreadsheets, Excel, and internal systems Able to multitask and remain composed in a fast-paced environment A positive, team-first attitude with no ego A mindset focused on ownership, accountability, and high standards Logistics or supply chain knowledge is a strong advantage Why Join Us? Join a growing and ambitious logistics business Be part of a team that values professionalism, teamwork, and results Clear opportunities for career progression and development Competitive salary and benefits package Your contribution will be recognised, you won’t be treated like a number If this role is for you, please apply or send your CV to (url removed) INDAB