Part Time Administrator

Position Office Administrator Department Administration / Operations Purpose of the Role The office administrator supports the business with all administrative tasks, including customer service, sales order processing, and office-based support for warehouse goods-in and despatch operations. The role ensures customer enquiries, orders, and back orders are handled accurately, efficiently, and within agreed timeframes. Key Responsibilities and Outcomes Customer Service - Answer telephone calls promptly and politely, assisting with enquiries and escalating where required - Build and maintain positive working relationships with the sales team and customers - Ensure all customer enquiries received via Zendesk are responded to promptly Order Processing - Process all new orders received via B2B platforms, email, and telephone - Send all processed orders to the warehouse by the end of each working day - Ensure back-ordered items are correctly processed alongside new orders - Liaise with the warehouse team regarding priority and urgent orders - Provide office-based support to warehouse operations, including goods-in and despatch CRM Management - Maintain accurate and up-to-date customer information within the CRM system - Manage back orders by merging duplicates and checking for required products - Keep customers informed of the status of back-ordered products Key Performance Indicators - All sales orders sent to the warehouse by the end of the working day - Zendesk inbox cleared by the end of the working day - All customer requests actioned daily Key Competencies - Excellent communication skills with a polite and professional manner - Strong organisational and multitasking abilities - High attention to detail and accuracy - Strong coordination between office and warehouse teams Experience - Minimum of one year’s experience in a customer service role - Minimum of one year’s experience in an office administrator role - Previous experience using a CRM system Skills - Highly organised - Polite and friendly telephone manner - Able to work independently and as part of a team Personal Attributes - Confident when communicating with customers - Able to remain calm and effective under pressure - Quick learner with strong information retention Attitude and Culture - Strong work ethic - Passion for producing high-quality work - Desire to contribute and take ownership - Customer-first mindset