Sales and Purchasing Administrator

MTrecs new career opportunity Our client are specialists in their industry sector, they are looking to recruit a Sales and Purchasing Administrator on a permanent basis. The Job you’ll do * Operating as a key point of contact for all matters specific to customer quotations, orders and deliveries. * Raising quotations and orders for products correctly, and in a timely fashion for our trade customers. * Ensuring customer purchase orders match the processed order. * Monitoring orders through to delivery to ensure expected delivery dates are met, or customers are advised if there is an issue. * Invoicing all completed orders in a timely fashion. * Maintaining and updating sales and customer records. * Providing internal phone-based customer support which may include some technical support on our products. * Deal with any challenging customer needs or complaints as they arise, and resolve or escalate as necessary. * Identifying any new product opportunities to add to the existing product offer. * Upselling where possible. * Pro-actively generating new business. * Collaborate with the external sales team with regards to orders and customer accounts. * Communicate and collaborate with all areas of the business. * Working with Production and Logistics team to communicate with our clients with delivery dates and times. * To carry out purchasing activities for the effective sourcing and supply of required materials, hire services and other support services. * Prepare purchase orders in line with final negotiations with selected approved suppliers, and in line with organisational targets and requirements. About You * Be able to demonstrate, with examples, experience in the above listed duties and responsibilities. * Experience with a similar product/industry/market sector would be advantageous. * Be able to demonstrate the ability to multi-task while maintaining attention to detail. * Be able to work under pressure with changing priorities to suit customer needs. * Excellent customer service skills in all forms of communication. * Be able to build and maintain strong, long-lasting customer relationships. * Be able to work confidently with technical information relating to our products. * Be confident and competent using computers and systems such as Microsoft Word & Excel. * Sage 200 experience would be an advantage. * Critical thinker with problem-solving skills. The Rewards and the Benefits * This role reports directly to the Purchasing and Sales Office Manager. * Hours of work are Monday – Thursday 8:15am – 4.30pm, Friday 8:15am – 3:00pm. * 45 minute lunch break. * 28 days annual leave, with 3 days being reserved for the period between Christmas and New Year