Customer Service Advisor

Pertemps are recruiting for multiple Customer Support Agents to join a leading Health Services Provider. The Customer Support Agent provides frontline telephone, email, and live chat support for our clients ensuring a smooth patient journey and consistently high-quality care. The role involves handling enquiries sensitively and professionally, completing administrative duties within Salesforce and other systems. This is a fully remote/home-based role; you will start off working via Pertemps and transfer across to our client after an initial temping contract. Although we do require you to have experience in a Customer Care/Advisor position, full and in-depth training will be provided (3 - 5 weeks). Responsibilities as a Customer Support Agent: * Provide frontline support via telephone, email, and live chat * Handle enquiries with empathy, professionalism, and efficiency — including during high-demand periods * Book appointments and coordinate plans in line with operational requirements * Maintain accurate and timely records across internal systems (e.g., Salesforce). * Recognise, respond to, and appropriately escalate safeguarding concerns or service disruptions * Work collaboratively with colleagues, supporting team cover to ensure continuous service delivery * Provide clear, accurate service information to customers in a friendly, courteous manner * When required, support operations and governance teams in coordinating sensitive matters relating to safeguarding, accidents, data incidents, complaints, and concerns. Requirements: * At least 3 years’ experience in a customer-facing or support role. * Experience of using databases and a proficient IT user. * Outstanding verbal and written communication skills. * Experience working in a fast paced, customer handling environment. * Clear understanding of confidentiality and handling sensitive information. * Self-sufficient and a problem solver. * Happy to undertake a DBS check. The Role: * Fully remote, home based (all IT equipment will be provided). * Monday – Friday, 9am – 5pm with 1 hour for lunch. * Salary of £24,000 - £28,000 depending on experience. If you are interested in this Customer Support Agent role, please apply with an up-to-date CV