Key Accounts Service Administrator

Full-time/Permanent, Mon - Fri, 9am until 5pm, 35 hours per week. The Key Accounts service Administrator will support the Key Accounts Manager by overseeing administrative duties, service scheduling, client communication, and portal management for a designated portfolio of key accounts. This role ensures accurate reporting, smooth operational delivery, and consistent support across all service activities. Key Responsibilities Account Coordination & Administration * Act as the internal liaison for all coordination activities relating to assigned key accounts. * Manage day-to-day administrative duties including reporting, documentation control, and client updates. * Maintain and update client portals with service reports, attendance notes, KPIs, visit documents, and compliance files. * Prepare reports, data packs, and supporting materials for monthly client presentations and quarterly business reviews. * Ensure accurate record keeping of client communications, service history, contract details, and account-specific notes. Service Scheduling & Operational Support * Schedule routine, reactive, and project-based visits for technicians aligned to assigned accounts. * Handle access requests, emergency callouts, special instructions, and operational queries promptly. * Ensure all job work is logged, costed, and updated correctly within internal systems. * Monitor technician task completion, follow up on outstanding works, and escalate delays where required. * Assist in monitoring technician performance, workload balance, and scheduling efficiency for the allocated accounts. Client Communication & Support * Support the Key Accounts Manager in maintaining professional communication with key account clients. * Provide timely updates to clients regarding schedules, completed work, and outstanding actions. * Respond to client queries efficiently and escalate issues where required. * Assist in the preparation of agendas, presentation documents, and reports for client meetings and reviews. Collaboration & Internal Liaison * Work closely with technicians, service managers, service controllers, and the Key Accounts Manager. * Ensure effective communication across departments to maintain service quality and meet client expectations. * Provide account insight and feedback to support continuous improvement and service development. * Coordinate information flow between departments to ensure a consistent and professional service experience. Requirements: Key Accounts service Administrator * Experience in custome support, service administration, scheduling, coordination roles. * Strong organisational skills with exceptional attention to detail. * Excellent written and verbal communication abilities. * Proficiency with Microsoft Office and service/CRM management software. * Ability to manage multiple tasks in a fast-paced service environment. * Customer-focused approach with strong interpersonal skills and a proactive mindset. Benefits * Competitive salary and performance-related bonus scheme. * Pension scheme. * Health and wellbeing programme. * Comprehensive training and career development opportunities. * 20 days annual leave (plus bank holidays)