Customer Support Administrator

Job: Customer Support Administrator Location: Midsomer Norton (Office Based - ONLY) Hours: Monday to Friday (34.5hrs, spread over 5 days ONLY) Salary: £23,600.00pa Contract: Permanent We are looking for a proactive and detail-oriented Customer Support Administrator to join our clients’ dynamic Customer Service and Sales teams. This role reports directly to the Customer Service Manager and plays a key part in supporting both internal and external customers in a fast-paced, competitive environment. Key Responsibilities * Communicate and liaise with customers politely and efficiently. * Process and progress orders, providing accurate updates on status, delivery details, and alternatives in line with company KPIs. * Manage customer orders through portals and shared inboxes. * Handle enquiries from internal teams (Production, Warehouse, Marketing, Purchasing, Sales Representatives) and external customers. * Be proactive in building rapport with internal stakeholders to enhance customer experience. * Assist with prompt processing of sample requests. * Maintain accurate and up-to-date customer data. * Work collaboratively to achieve individual and team performance targets. * Liaise with Sales Managers, offering suggestions and maintaining a positive, helpful attitude. * Deliver excellent customer service to meet expectations of both internal and external customers. What We’re Looking For Essential Skills: * * Excellent written and verbal communication skills. * Strong organisational skills with accuracy and attention to detail. * Friendly, polite, and tactful approach. * Good IT literacy. Desirable Experience: * * Previous experience in a customer-facing role. * Ability to interpret numeric data. * Customer service focus. Personal Attributes: * * Team player with the ability to work independently. * Able to work under pressure and meet deadlines. You’ll be part of a supportive team that values collaboration and continuous improvement. This is an excellent opportunity to develop your skills in a thriving business environment. For Further information, please call/text/WhatsApp Lorna on (phone number removed) or (phone number removed) Riverside Recruitment is operating as an Employment Agency in relation to this vacancy