Technical & Administration Supervisor

Technical & Administration Supervisor | Trafford Park, Manchester | Up to £55K & Benefits Northern Drives & Controls (NDC) is a specialist in the repair, refurbishment and servicing of industrial electronic equipment used across global manufacturing and automation sectors. We work with a wide range of electronic drives, inverters and industrial control systems, including legacy and obsolete models. The Technical & Administration Supervisor Role: We are looking for a Technical & Administration Supervisor to support the Service Manager and ensure the smooth and efficient operation of our busy Service Centre. This is a varied position combining technical understanding, customer contact and operational coordination. Occasional work outside standard hours (08:00–16:30) may be required. This role offers a clear progression path into senior leadership within the group once you have mastered the full scope of day-to-day operations. Key Responsibilities of the Administration Supervisor: * Handle incoming customer enquiries regarding collections, deliveries and job progress * Place stock orders and source parts to meet engineer requirements * Issue jobs and support engineering teams in the Service Manager’s absence * Maintain holiday records and assist with basic HR administration * Monitor workshop throughput and support workflow scheduling * Arrange courier collections and deliveries to meet tight timeframes * Produce quotations within KPI targets and follow up to convert into repair orders * Support customers visiting the branch for drop-offs and collections * Oversee preparation of repaired items for dispatch About You: * Educated in a technical or engineering discipline; electronics repair/refurbishment experience is an advantage * Strong organisational skills with the ability to work under pressure and independently * Excellent communication skills with high accuracy in data entry * Confident with IT systems; Google Workspace experience beneficial * Customer-focused and able to build strong working relationships * Able to travel internationally to group sites in Europe and the USA What We Offer: * Competitive salary (£50k - £55k) and benefits, including 25 days holiday a year plus bank holidays. * Contributory pension scheme. * Opportunities for flexible working. * Charity events – charity activities to raise funds and charity lunch meetings. * Fully supplied work clothes and PPE where required. * Employee Assistance Program and excellent working environment. * PERKBOX. * Free annual medical and flu vaccination. * Established, specialist engineering company with strong market reputation * Clear long-term career progression to senior leadership * Varied, hands-on role combining technical and administrative responsibilities * Supportive team environment with a focus on service quality and continuous improvement * Free onsite car parking. What’s Next? If you have the admin skills and knowledge of the engineering industry, we would love to hear from you. APPLY NOW for immediate consideration