Service Advisor

Service Advisor Location: West Bridgend, Dumbarton. Salary: £30,576 - £35,490 per annum depending on experience Contract: Full time, permanent. Hours: Monday – Thursday 8am-5.30pm, Friday 8am-4.30pm Benefits: Pension scheme, Overtime and bonus available, Travel expenses for the qualifying candidate About us Westbridgend Garage is a Ford Authorised Service and Warranty Repair Centre, offering a full range of servicing, repairs and manufacturer-approved warranty work on Ford vehicles. We also provide servicing and repair work on all makes and models of vehicles. With a long-established reputation within the local community, Westbridgend Garage continues to grow through our commitment to quality, reliability and customer care. We are now on the lookout for a Service Advisor to join our team. If you are customer-focused, organised and passionate about the motor industry, we would love to hear from you. About the role As a Service Advisor at Westbridgend Garage, you will be the first point of contact for our customers, playing a key role in delivering outstanding customer service and ensuring the smooth running of our workshop operations. Your responsibilities will include: • Booking vehicles in for servicing and repairs • Providing accurate estimates for customers • Liaising between customers and technicians • Updating customers on the progress of their vehicles • Handling invoices and payments • Managing warranty work • Maintaining service records • Ensuring all customer queries are dealt with in a professional and efficient manner What we need from you • Excellent communication and interpersonal skills • Strong organisational abilities and attention to detail • Ability to work efficiently under pressure in a busy workshop environment • A proactive, customer-focused attitude • Basic IT skills and ability to use workshop management systems • Previous experience in the motor trade or customer service role is desirable, but not essential – full training can be provided • A professional and friendly approach at all times If you feel you have the skills and experience to be successful in this role then APPLY today! No Agencies Please