Aftersales Manager

Aftersales Manager / Service Manager – Peterborough Are you a dynamic, experienced Aftersales Manager looking for your next high-impact leadership role? Our client — a successful, fast-paced prestige main dealer in Peterborough — is seeking a driven Aftersales professional to lead their service and parts operations. Whether you have operated as a Service Manager, Assistant Service Manager, Service Reception Manager, Aftersales Leader or even aspire toward Service Director level, this is a standout opportunity to step into a role with real influence and strategic responsibility. This dealership needs a strong people leader who thrives in a main-dealer environment, inspires teams, elevates customer experience, and drives performance across the entire Aftersales function. Salary: £45,000 basic • £75,000 OTE Hours: Monday–Friday, 8am–6pm Why you’ll love this role · Company Car · Join a respected prestige dealership with an established customer base · Lead a skilled Aftersales team with opportunities to coach, develop and inspire · Shape processes, performance and the overall customer journey · Full autonomy to drive marketing initiatives, efficiency improvements and departmental growth · Senior role with genuine influence over profitability, culture and long-term success What you’ll be doing (and doing brilliantly) · Planning, controlling and monitoring all service department processes while developing the Aftersales team · Coaching, mentoring and managing Service Advisors, Workshop Control and wider Aftersales staff · Reviewing labour efficiency, labour sales, cost of sales and ensuring resources match workshop requirements · Monitoring customer needs and competitor activity; leading targeted marketing and retention initiatives · Overseeing accurate recording of daily operating controls, KPIs and departmental reporting · Managing dealership assets including tools, equipment and workshop facilities · Controlling expenses against agreed budgets and regularly reviewing management accounts · Ensuring CSI excellence and embedding a customer-first culture What we’re looking for · Previous experience managing service and parts departments within a main dealer (essential) · A solid, progressive motor trade career in Aftersales Management · Strong leadership presence — able to motivate, influence and build a high-performing team · Confident relationship builder at all customer and corporate levels · Highly process-driven with deep understanding of KPIs and operational control · Commercially aware with entrepreneurial flair to grow Aftersales revenue · Proven track record delivering excellent CSI results · Strong understanding of vehicle design, manufacturer standards and legislation · Full UK Driving Licence Sound like you? If you're an experienced Aftersales Manager / Service Manager ready to take on a senior leadership role with a prestige dealership in Peterborough, APPLY today — we’d love to speak with you. If you haven’t heard from us within 14 days, unfortunately this means your application hasn’t been unsuccessful on this occasion