Customer Service Administrator

Customer Service Administrator Axiom Personnel are looking for an experienced Customer Service Administrator to join a friendly and long-standing team based in Leyton, Greater London. This is a temp-to-perm role with good long-term potential and the option to work remotely after training. About the Role This is a varied customer-focused position where you’ll handle enquiries, process orders, and ensure clients receive a first-class service. You’ll need strong experience in customer service and administration, excellent communication skills, and confidence using IT systems including Word, Excel, Outlook, and an in-house database (training provided). Key Responsibilities * Act as the main contact for all customer enquiries via phone, email, and face-to-face. * Understand customer needs, recommend suitable products, and offer alternatives when required. * Prepare and follow up on quotes, gather feedback, and raise any issues where needed. * Process orders, update customers, and liaise with department managers. * Input orders/quotes accurately onto the TSS system. * Arrange courier deliveries/collections and handle courier delays. * Process payments through the online system. * Support the team with additional duties during busy periods or staff absence. What We’re Looking For * 5+ years’ experience in customer service/administration. * Strong written and verbal communication. * Calm, professional telephone manner. * Able to multitask, prioritise, and work under pressure. * Organised, proactive, and a supportive team player. * Confident taking on extra responsibilities when needed. * Enjoys working within a close-knit team environment. Benefits * Salary: £26000 - £26500 per annum * 20 days holiday (plus Bank Holidays) * Monday–Friday, 9am–5pm * Option for full-time remote working after training Axiom Personnel are acting as an employment business in relation to this role