Logistics Administrator

Job Title: Logistics Administrator Location: Bingham, Nottinghamshire About Us: We are a family-owned eCommerce business based in Bingham, Nottinghamshire. Supplying industrial, safety, and commercial equipment to a wide range of clients, we pride ourselves on excellent service and strong customer relationships. About the Role We are looking for a proactive and organised Logistics Administrator to join our busy logistics team. This is an excellent opportunity for someone with strong attention to detail and great communication skills to play a key role in ensuring the smooth running of our order fulfilment and delivery operations. This role is office based, Monday - Friday, with occasional Sunday working to cover holidays etc. Key Responsibilities * Book out customer orders and deliveries with couriers and transport providers. * Liaise with couriers to track shipments, resolve delivery issues, and ensure timely dispatch of orders. * Assist with processing and coordinating returns, collections, and courier claims. * Communicate with customers and help resolve after sales issues relating to their orders. * Maintain accurate records of all deliveries, collections, and correspondence. * Support the Logistics Manager with administrative and operational tasks as required. * Draft commercial invoices and customs paperwork. * Communicate effectively with internal teams (sales, warehouse, customer service) to ensure smooth logistics processes. About You * Previous experience in a logistics, transport, or administration role preferred. * Previous experience of dealing with couriers and resolving customer queries. * Confident in operating phone systems (experience with CISCO phones advantageous). * Strong organisational skills with excellent attention to detail. * Confident communicator with good telephone and email etiquette. * Ability to prioritise workload and work to deadlines. * Good IT skills, particularly with Google Drive and/or logistics systems. * A positive, can-do attitude and willingness to support the wider team. What We Offer: * Competitive salary (£26,000 – £28,000 per annum) * 33 days holiday (including bank holidays) * Free on-site gym for all staff * Free on-site parking * A supportive, family-run environment where your contribution makes a real impact