Export and Supply Chain Administrator

Purpose of Position: Delivering order fulfilment to contracted service standards for a defined portfolio of clients : 50/50 split with UK and Export customers Key Responsibilities: * Receiving and processing of UK orders, including EDI and manual orders, and dealing with order fulfilment issues * Receiving and processing Export orders * Specific stock management * Booking transport / collections * Relevant export documentation – and the need for accuracy * Liaising with relevant agencies * Maintaining effective communication with the customer on order fulfilment * Processing of invoices and resolution of invoice queries * Effective management of and communication with 3PLs, and reporting back to client on 3PL performance * Investigating and resolving delivery discrepancies, including raising credit notes where appropriate * Periodic reporting as required by the contract. * Production of month end stock reconciliation and adjustments reporting Core Competencies: * Attention to detail. * Ability to work to deadlines and manage conflicting priorities. * Effective communication – internally and externally * Ability to interface at all levels. * Supportive of colleagues * Commitment to the delivery of customer service excellence * Reliable * IT literate Experience and Skill Requirements: * Good literacy and numeracy skills (equivalent to GCSE 5+in English and Maths) * Working knowledge in basic use of MS Office * Knowledge of INCO terms * Previous experience of liaising with Chambers of Commerce * Knowledge of Rural Payments Agency * Relevant experience of a similar role covering most of the same areas * Have worked with accounting software, preferably QuickBooks, Xero, and Sage * Experience of using MS Excel in an Operations role * Proactive Hours: Monday to Friday, 9:00am – 17:30pm - They offer hybrid working 1 day a week after probation Benefits: Holidays are 31, including bank holidays. Bupa Cash Plan, Electric Car Scheme, Free Parking, we close between Christmas and NY, option to buy or sell annual leave, Christmas/Summer Parties